Terms and Conditions
Welcome to the 1Pro Web site. By using our site, you are agreeing to comply with and be bound by the following terms of use. Please review the following terms carefully. If you do not agree to these terms, you should not use this site. The term “1Pro” or “us” or “we” or “our” refers to 1Pro, the owner of the Web site. The term “you” refers to the user or viewer of our Web site.
Copyright
The content, organisation, graphics, design, compilation, digital conversion and other matters related to the Site are protected under applicable copyrights, trademarks and other proprietary (including but not limited to intellectual property) rights. The copying, redistribution, use or publication by you of any such matters or any part of the Site, is strictly prohibited. You do not acquire ownership rights to any content, document or other materials viewed through the Site. Some of the content on the site is the copyrighted work of third parties.
Restrictions and Prohibitions on Use
Your access and use of the Site and any information, materials or documents therein are subject to the following restrictions and prohibitions on use: You may not (a) copy, republish, sell, lease, loan, transmit or otherwise make available in any form or by any means all or any portion of the Site or any content retrieved therefrom; (b) use of the Site or any materials obtained from the Site to develop, or as a component of, any information, storage and retrieval system, database, information base, or similar resource (in any media now existing or hereafter developed), that is offered for commercial distribution of any kind, including through sale, license, lease, rental, subscription, or any other commercial distribution mechanism.
Policy – sales & payments
Our standard sales policy requires a 50%, non-refundable deposit to be paid prior to commencing production of custom orders. The remaining 50% is due and payable PRIOR to the goods being sent by us. This payment is only deemed to have been received when cleared funds are received by us. Any unpaid or part paid orders WILL NOT be dispatched prior to receiving payment in full. If designs are provided to you after agreeing to the quote provided by us and you decide not to follow through with your order a fee of $50 an hour for designs will be charged to you. Any items not accepted, paid for or refunded relinquishes all ownership of the items hereby allowing 1Pro to on-sell, donate or destroy the items at their discretion.
Product Warranty
Products are only warranted for 30 days once the full order has been received by the nominated representative.
Warranties are only covered on manufacturing faults or print faults at the company’s discretion.
The cost of postage will not be refunded on returned items. No COD (Cash on delivery) parcels will be excepted on returned items.
Size Selection
As all garments are made by hand from various suppliers worldwide every item does not have the same size measurement.
Please ensure you select your size based on the individual size charts provided
We do not replace or refund orders where the size has been incorrectly chosen by the purchaser
Minimum order requirements
As garments are custom made or printed all items have a minimum order requirement which is previously discussed with your nominated representative if in the event minimum orders are not met the club/business/event or individual will automatically be charged any additional items to make up the minimum order. There are no refunds on purchases due to minimum order requirements not being met.
Colour Selection
Customers are to provide their preferred Pantone colour or a colour similar to their choice, we cannot guarantee a perfect match to any shade and we take no responsibility for incorrect colours being selected by the nominated representative. Note all colour shade vary depending on computer, material, ink etc.
Online ordering system
The 1Pro online store is a free service to all 1Pro clientele following the below conditions are met.
1a. All items must meet the minimum order requirements set in the product quotes or as discussed with a 1Pro staff member. 1b. If in the event sales do not meet the minimum order requirements the club / customer will be automatically invoiced for the remaining quantities. *No refunds are issued to orders that do not meet minimum order requirement.
2. In the event invoices are generated to meet minimum order requirements orders will not be sent through to the factory for production until the invoice is paid in full.
3. Design fees are charged if designs are created and not purchased through 1Pro at a rate of $50.00 per hour / per design.
4. Reimbursements for profits made will be paid once the online order has been sent for production.
5. It is the responsibility of the club / customer to encourage sales.
6. It is the responsibility of the club / customer to keep their members informed of any changes to the online store/production timelines eg. Store time extensions
7. It is the responsibility of the club / customer to inform all members of the online store and production process and how / when they will be receiving their goods.
8. In the event you or a member use the Afterpay service, application approval is at the discretion of Afterpay and not 1Pro.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 15 days notice prior to any new terms taking effect.
It is your sole responsibility to periodically check these Terms for any changes. If you do not agree with any of the changes to these Terms, it is your sole responsibility to stop using the Service. Your continued use of the Service will be deemed as your acceptance thereof.